Complaint Handling

A professional home inspection by a qualified home inspector is a home buyers BEST protection from unexpected home expenses when buying a new home, however, it is not intended to catch every deficiency a home may have.

Home Inspections have limitations such as:

  • Time Limitations (an inspection lasts hours, not days)
  • Non-Invasive (inspectors can’t put holes in walls)
  • Visual Inspection (inspectors can’t see through walls)
  • Occupant Belongings (inspectors cannot move belongings)
  • Damage Avoidance (inspectors cannot cause damage when inspecting)
  • Inspector Safety (inspector safety cannot be compromised)

The Home Inspectors Association BC (HIABC) provides free services to members to assist in handling client complaints and potential claims.